Ooooby

A step-by-step guide to help you understand a typical weekly workflow for those running a veg box scheme.

How to Navigate Your Weekly Process

Set up designated collection points for customer orders with this step-by-step guide.

How to Create a Drop Site

Utilising the Product Manifest in Ooooby for Efficient Order Fulfilment

This guide will help you set up your home delivery areas

Creating Delivery Groups

Streamline Your Deliveries by Handling Empty Boxes Efficiently

Managing Empty Boxes in Your Delivery System

Orders are a feature that allows users to manage and track the weekly delivery process.

Navigating Orders in Ooooby

How to use the Ooooby system to manage contents for set food boxes

Curating Weekly Set Boxes for Deliveries in Ooooby

Learn how to handle special order requests, including customer pickups and donations, without disrupting your delivery routes.

Managing Customer Orders for Pickup or Donation

Understanding Packing Manifests in Ooooby

Navigating Common Scenarios That Affect Button Availability

Understanding Greyed-Out Buttons in Active Orders

Learn how to download and customise delivery manifest exports in Ooooby.

Exporting Delivery Manifests as CSV Files

Tailoring Your Delivery Routes for Efficiency and Reliability

Mastering Delivery Route Optimisation in Ooooby

Learn how to create and edit delivery areas and drop sites to streamline deliveries and manage customer pick-up locations.

How to Add and Edit Delivery Areas & Drop Sites

Learn how to set up box contents in Ooooby, whether you want to share them with customers or keep them for internal use only.

Managing Box Previews in Ooooby

Choose the Best Path for Your Deliveries with Ease

Optimising Delivery Routes in Ooooby: A Comprehensive Guide

Showcase Your Producers to Highlight the Origin of Your Products when selling set boxes

Setting Up Growers in Ooooby: Enhance Transparency and Customer Engagement

Efficiently Remove Products and Communicate Changes to Customers

How to Use the Bulk-Delete Tool for Active Orders in Ooooby

How to deactivate, replace, or remove add-ons after orders are placed.

Managing Add-On Products in Orders

How to handle replacements, updates, and credits when products change.

Managing Changes to Set Box Contents

Create and manage preorder events such as Christmas or other seasonal offers.

Guide to Setting Up Preorders

Create a new delivery route and reassign existing orders to it within a processing order.

🚚 Streamlining Deliveries: How to Create and Assign a New Route Within a Particular Order

Replacing Products in a Closed Order

How minimum order value works: setting a threshold, the difference between Notify and Reject modes, what your customers see, how core product exemptions apply, and how mixed-frequency orders are calculated…

Minimum Order Value

Learn how to print PDFs to the correct size on physical labels by addressing common issues with alignment and margins.

Label Printing

Enhancing Efficiency with Proper Box Label Use

Mastering Box Label Management for Your Ooooby Site

Choose from a variety of label sizes and suppliers to ensure your boxes are perfectly labelled every time.

Guide to Purchasing Ooooby Box Labels

Ooooby allows customers to pause their subscriptions

Managing Order Pauses for Customers and Shops in Ooooby

A Step-by-Step Guide to Managing Delivery Schedules for Customers

Managing Offsets for Non-Weekly Delivery Frequencies

Enhancing Community Support Through Subscription Flexibility

Implementing Pause Diversion for Donations in Ooooby: A Step-by-Step Guide

The 'Picked Up' check box is a useful feature that allows you to manage delivery routes more efficiently by excluding certain orders.

The 'Picked Up' Check Box - What Does It Do?

Quickly review a customer's recent activity and update orders that are still in progress.

Viewing and Editing Recent Orders

Set up customer-managed dislikes — how the per-shop exclusion limit works and what customers can add or remove themselves

Customer-Managed Dislikes (Produce Exclusions)

Louise Dollimore

Seb Mayfield

Davy van de Vusse

Packing, delivery routes, manifests and weekly order workflows

Managing Orders

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