What is the 'Will be picked up' Check Box?
The 'Picked Up' check box is an option available in the Ooooby that enables you to remove a customer's order from any delivery routes. This feature is designed for specific situations where the customer will not be at home to receive their delivery
When to Use the 'Picked Up' Check Box
Customer Request
Customers might request this option if they won't be home during the delivery window and prefer to collect their order themselves. This ensures that their order is not mistakenly added to a delivery route.
Hub Collection
Orders marked with the 'Picked Up' check box are assumed to be collected at the hub on the first day of the week's order cycle. This feature can also be used for orders meant for someone at the hub itself.
How the 'Picked Up' Check Box Works
Exclusion from Delivery Routes: When you check the 'Picked Up' box for an order, it will be excluded from the delivery routes, preventing any unnecessary delivery attempts.
Label Printing: During the label printing process, orders marked with 'Picked Up' will have their labels printed at the very end of the printout. This makes it easier to manage and separates these orders from those that need to be delivered.
Where to Find the 'Picked Up' Check Box
Customer Subscription
Navigate to Customer Overview: Go to the customer's overview page.
Go to Subscriptions: Click on the 'Subscriptions' section.
Details: Click on 'Details'.
Edit: Select 'Edit'.
Update Subscription: Check the 'Will be picked up' box and press 'Update Subscription'.
Within an Event
Edit Orders: Head to the 'Edit Orders' button.
Find the Customer: Locate the customer whose order you need to update.
Edit Order: Press 'Edit' next to the customer’s order.
Update Order: Check the 'Will be picked up' box and press 'Update Order'.
Important Considerations
Staff Use Only: The 'Picked Up' check box cannot be selected by the customer. It is a feature intended for use by staff managing the orders.
Rare Usage: This feature is rarely used, as most collections are handled by the hub collection point. However, it remains available for the occasional scenarios where it is needed.
Conclusion
The 'Picked Up' check box is a practical tool for managing special order requests and ensuring efficient delivery route planning. By understanding its purpose and how to use it, you can better accommodate customers' needs and streamline your delivery operations.