Sometimes, customers may have specific needs for their orders, such as opting for pickup instead of delivery or choosing to donate their order. This guide provides step-by-step instructions on how to accommodate these requests while maintaining the integrity of your delivery routes.
For Customer Pickups
When a customer prefers to collect their order:
Go to Delivery Event Details.
Click on 'Edit Orders'.
Locate the customer's name and press 'Edit'.
Check the box for 'Will be picked up'.
Click 'Update Order'.
This process ensures the order is prepared and available for printing labels or packing manifests but excludes it from the delivery route for that specific event.
For Donating Orders
If a customer wishes to donate their box:
Navigate to Delivery Event Details.
Select 'Edit Orders'.
Find the customer's name and click 'Edit'.
Update the delivery route to the designated donation route name.
Check the 'Is Donation' box.
Press 'Update Order'.
This action reallocates the order to a donation route, making it clear the order is intended as a donation while still including it in the overall order processing.
Additional Information
Pause Diversions: For more details on pausing orders or redirecting them to a donation site, refer to the specific guide on managing pause diversions.
Event-Specific: These adjustments apply only to the selected delivery event, allowing for flexibility and customer accommodation without permanent changes to the delivery schedule.
Label and Manifest Printing: Orders marked for pickup or donation will still appear in the system for label and manifest printing, ensuring no order is overlooked.
This guide ensures you can efficiently manage orders that don't fit the traditional delivery model, enhancing flexibility and customer satisfaction. Whether it's facilitating a customer pickup or contributing to a good cause through donations, these steps help streamline the process while keeping your operations organised.