Understanding Greyed-Out Buttons in Active Orders

When managing active orders in Ooooby, you might occasionally encounter greyed-out buttons. This typically signals that certain actions are temporarily unavailable. Understanding the reasons behind this can help you effectively navigate and resolve the issues, ensuring smooth operations. Here are the primary scenarios that lead to greyed-out buttons and how to address them.

1. Route Calculating

Scenario: After closing the orders, Google Maps begins processing information to generate delivery routes. During this period, all route-related buttons become unavailable (greyed out).
Resolution: Simply wait for the processing to complete. This may take several hours for new hubs or delivery routes undergoing their first calculation.

2. Adding an Order

Scenario: If you add an order to an active order, Google Maps needs to recalculate to incorporate the new order, temporarily disabling certain buttons.
Resolution: Allow some time for the recalculation process to finish. The system is designed to integrate the new order into the existing route efficiently.

3. Missing an Address

Scenario: Both the Start Address and End Address must be specified for route calculations. If either is missing, some buttons will be disabled.
Resolution: You can add or edit addresses within the active order by navigating to the Details button, next to the relevant route, and selecting an address from the system. To ensure addresses are included in future weeks, add them in Settings > Delivery Groups > Edit > Start Address > End Address > Save. If the address you need isn't listed, you'll have to add it via the Admin Dashboard (see this article for how to add addresses).

4. Missing a Delivery Driver

Scenario: Each delivery route requires a designated driver. If a driver hasn't been assigned, certain functionalities will be restricted.
Resolution: To assign a driver after the orders have been closed, go to the Details button of the relevant route and add a driver. This update will only apply to the current order cycle, allowing flexibility for situations like a driver's sudden absence. To assign drivers for future weeks, navigate to Settings > Delivery Groups > Edit > Add Driver > Save. Ensure the individual has been allocated the role of Delivery Person first.

Additional Notes

For more information refer to the sections on Routing and Delivery Route Details for comprehensive guidance on managing delivery routes and addressing common issues.
Future Updates: Remember, changes made once orders have been closed (like adding addresses or drivers) do not automatically apply to future weeks. You'll need to update these details in Delivery Groups for long-term adjustments.

By familiarising yourself with these scenarios and their resolutions, you can maintain efficiency and ensure that your delivery operations run smoothly, even when faced with temporary system limitations.