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Advice and answers from the Ooooby Team

Search results for:kb-tickets/new
Moving to the New Ooooby UI
Give your customers a faster, easier experience. Contact Support to check if your account is ready for the new UI!… About the New Ooooby UI… Are you currently on the old or new UI?
Migrating to our new customer experience
Our new customer experience is optimised for mobile devices, follows accessibility best-practices, and offers a flexible, fresh new look… New features… Enhanced Shopping Experience: The new mobile-first design makes it easier for your customers to shop
Preparing for Our New System: A Guide for Customers
Subject: Exciting Developments: Our Transition to a New System with Ooooby!… Your ongoing support has been a cornerstone of our growth, and this new chapter promises to bring our… Stay tuned for more updates as we approach the launch of our new system
Streamlining Deliveries: How to Create and Assign a New Route Within a Particular Order
Create a new delivery route and reassign existing orders to it within a processing order… 1. Creating the New Delivery Route… 2. Reassigning Orders to the New Route
Updating card details on Ooooby v2
How a customer can update their credit or debit card details on Ooooby when using the new Ooooby customer interface… Enter your new card details carefully. 6… If you need to check your email or banking app, please open a new tab or minimise this one. 8
Overview of Automated Emails Received by Shops in Ooooby
1. New Subscription… 2. New Advance Order… These emails cover new subscriptions, cancellations, accounts exceeding debt limits, order summaries
Frequently Asked Questions: Managing Products in Ooooby
Adding New Products… in Ooooby involves various tasks such as bulk updates, dealing with unavailable products, and adding new… Q: How do I add new products?
Integrating GoCardless Payments with Ooooby: A Comprehensive Guide
Generating New Payments… This guide provides step-by-step instructions on how to match customer details, export new payments,… When exporting new payment data from Ooooby for GoCardless processing, a lodgement date is recorded against
Creating and Managing Surveys in Ooooby
Creating a New Survey… If you are using the new user interface then surveys are not available to you currently… Note: The survey tool can only be used to create surveys to find out how new customers heard about you
Setting Up Delivery Areas and Drop Sites
Limiting new customer sign ups using the delivery area and drop site functions… Home delivery If you need to prevent new customers from signing up to your shop for a limited period… Drop sites Add an access code to the drop site you wish to stop new customers from signing up to