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Advice and answers from the Ooooby Team

Search results for:kb-tickets/new
Preparing for Our New System: A Guide for Customers
Subject: Exciting Developments: Our Transition to a New System with Ooooby!… Your ongoing support has been a cornerstone of our growth, and this new chapter promises to bring our… Stay tuned for more updates as we approach the launch of our new system
Overview of Automated Emails Received by Hubs in Ooooby
1. New Subscription… 2. New Advance Order… These emails cover new subscriptions, cancellations, accounts exceeding debt limits, order summaries
Integrating GoCardless Payments with Ooooby: A Comprehensive Guide
Generating New Payments… This guide provides step-by-step instructions on how to match customer details, export new payments,… When exporting new payment data from Ooooby for GoCardless processing, a lodgement date is recorded against
Creating and Managing Surveys in Ooooby
Creating a New Survey… Note: The survey tool can only be used to create surveys to find out how new customers heard about you… Sign Up: Use for new customers signing up
Frequently Asked Questions: Managing Products in Ooooby
Adding New Products… in Ooooby involves various tasks such as bulk updates, dealing with unavailable products, and adding new… Q: How do I add new products?
Adjusting the Offset for Fortnightly Deliveries
Determining the New Delivery Date… Manual intervention is necessary if the pause and the desired new delivery date straddle an existing
Setting Up Delivery Areas and Drop Sites
Limiting new customer sign ups using the delivery area and drop site functions… Home delivery If you need to prevent new customers from signing up to your hub for a limited period… Drop sites Add an access code to the drop site you wish to stop new customers from signing up to
The Password Reset Process for Customers
If the customer doesn’t use it within that time, they will need to request a new password reset link… Reset Page After clicking the link, the customer will be directed to a page where they can create a new… If further issues arise, a new reset can be initiated by staff, or the customer can be guided through
Migrating to Stripe
Additionally, the new plan is based on payments, while previous Ooooby plans were based on sales… You will need to agree to the new pricing plan before using Stripe… After setting up Stripe, all new customer sign ups will be with Stripe
Crafting Effective Sneak Peek Emails for Ooooby Hubs
Highlight New or Seasonal Items: Draw attention to new additions or last-chance items to encourage additions… **What’s New?… Stay tuned for our new locally grown winter salad selection!