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Preparing for Our New System: A Guide for Customers
Preparing for Our New System: A Guide for Customers

An example of an email to send to existing customers prior to going live on the Ooooby system

Seb Mayfield avatar
Written by Seb Mayfield
Updated over a week ago

Subject: Exciting Developments: Our Transition to a New System with Ooooby!

Good afternoon,

We’re on the brink of an exciting evolution at {{ Your Business Name }}! We've partnered with Ooooby (Out Of Our Own Back Yards) to enhance our online system, bringing a suite of improvements designed to enrich your experience with us. This transition signifies our commitment to not just keeping pace with technology but also to providing you with a service that's more attuned to your needs.

What This Means for You:

  • Enhanced Control Over Subscriptions: Adjust, pause, or change your box size with unmatched ease.

  • Expanded Offerings: Broaden your selections with additional items from our farm shop, available either as part of your subscription or on a one-time basis.

  • Preview Upcoming Boxes: Gain early insights into the contents of your next veg box.

  • Box Customisation: Tailor your boxes according to your preferences.

  • Delivery Notifications: Stay informed with text alerts once your boxes are delivered.

Seamless Transition for Existing Customers

As our valued customer, your profile will be seamlessly integrated into the Ooooby system upon launch. You’ll receive detailed instructions on setting up your account, including how to create your password, update payment details, and review your order to ensure everything is as per your expectations.

About Ooooby

Ooooby's inception was driven by the need to address the inadequacies of the modern industrial food system. Founded by Pete Russell, a former international food importer, Ooooby emerged from an online food growers network to a platform that delivers local food boxes, connecting farmers directly with consumers. This initiative not only aims to enhance the efficiency of local food distribution but also fosters a deeper connection between farmers and the community, ensuring a fair, sustainable, and transparent food system.

Our collaboration with Ooooby is more than a technical upgrade; it's a step towards nurturing a food system where:

  • Our communities are resilient, ready to sustainably feed people through times of change.

  • The food system is valued as a shared asset, managed with care for its impact over profit.

  • Farmers thrive, enjoying the fruits of their labour in a balanced ecosystem.

  • Future generations grow up understanding the significance of a healthy, inclusive food system.

Looking Ahead

Your ongoing support has been a cornerstone of our growth, and this new chapter promises to bring our shared vision to life. We're eager to embark on this journey with you and are confident that these changes will elevate your experience with us.

Should you have any queries or wish to discuss this further, please don't hesitate to contact us. Stay tuned for more updates as we approach the launch of our new system.

Warm regards,

[Your Name]

[Your Contact Information]

[Your Business Name]

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