Prior to Launch
Subject: Exciting Developments: Our Transition to a New System with Ooooby!
Good afternoon,
We’re on the brink of an exciting evolution at {{ Your Business Name }}! We've partnered with Ooooby (Out Of Our Own Back Yards) to enhance our online system, bringing a suite of improvements designed to enrich your experience with us. This transition signifies our commitment to not just keeping pace with technology but also to providing you with a service that's more attuned to your needs.
What This Means for You:
Enhanced Control Over Subscriptions: Adjust, pause, or change your box size with unmatched ease.
Expanded Offerings: Broaden your selections with additional items from our farm shop, available either as part of your subscription or on a one-time basis.
Preview Upcoming Boxes: Gain early insights into the contents of your next veg box.
Box Customisation: Tailor your boxes according to your preferences.
Delivery Notifications: Stay informed with text alerts once your boxes are delivered.
Seamless Transition for Existing Customers
As our valued customer, your profile will be seamlessly integrated into the Ooooby system upon launch. You’ll receive detailed instructions on setting up your account, including how to create your password, update payment details, and review your order to ensure everything is as per your expectations.
Our collaboration with Ooooby is more than a technical upgrade; it's a step towards nurturing a food system where:
Our communities are resilient, ready to sustainably feed people through times of change.
The food system is valued as a shared asset, managed with care for its impact over profit.
Farmers thrive, enjoying the fruits of their labour in a balanced ecosystem.
Future generations grow up understanding the significance of a healthy, inclusive food system.
Looking Ahead
Your ongoing support has been a cornerstone of our growth, and this new chapter promises to bring our shared vision to life. We're eager to embark on this journey with you and are confident that these changes will elevate your experience with us.
Should you have any queries or wish to discuss this further, please don't hesitate to contact us. Stay tuned for more updates as we approach the launch of our new system.
Warm regards,
[Your Name]
[Your Contact Information]
[Your Business Name]
Notifying Customers of Launch
Here's a suggested email to those with an account set up on the system to let them know the Ooooby system is now live and that they will need to login and update their details.
N.B., amend the below email as appropriate.
Subject: ACTION: Please update customer details now
Hi,
Your account on the new Ooooby platform is now live! You can view your details and see the contents of your upcoming order. To access your account:
go to [hub URL]
click Log in
click Forgot your password?
enter your email address and click Reset
You will then receive an automatic email giving you a link with access to your account.
Please check that your subscription is as you expect it to be, and please make any changes to your orders by Xxxday Xam for Xxxday delivery.
IMPORTANT ACTION
Please ADD YOUR PAYMENT DETAILS by clicking on the MY ACCOUNT tab on your dashboard and click the UPDATE PAYMENT DETAILS button.
Please reply if you have any questions or issues.
Thanks,