Navigating product management in Ooooby involves various tasks such as bulk updates, dealing with unavailable products, and adding new items to your catalogue. Below are answers to some common queries related to these processes.
Bulk Changes to Products
Q: How do I make changes to a number of products at once?
A: You can use the bulk update feature to make changes to multiple products simultaneously. This involves downloading a CSV file of your products, making changes in a spreadsheet program like Google Sheets or Excel, and then uploading the updated file. For detailed instructions, refer to the separate article on bulk product edits.
Product Certification
Q: Why is there a tick box for Fairtrade certification on the Edit Product page but no other certification?
A: The Fairtrade certification tick box is part of an incomplete feature that doesn’t have functionality yet. It’s intended for future development to highlight certified products directly on the platform.
Donations Category
Q: Why is there a default donations category in product overview and how can it be used?
A: The donations category allows hubs to add products specifically marked as donations. This feature supports the addition of donations to orders during the signup process or within the customer dashboard, facilitating charitable contributions alongside regular orders.
Adding New Products
Q: How do I add new products?
A: Adding new products involves accessing the Product Overview section and entering the product details, such as name, price, and description. For step-by-step guidance, refer to the separate article on creating products.
Unavailable Products
Q: What do I do if customers have ordered a product that I now can't supply?
A: If a product becomes unavailable after orders have been placed, you may need to delete these orders or offer substitutions. Detailed procedures for managing these situations can be found in the separate article on bulk-deleting products that have been ordered.
Missing Extras in Orders
Q: One of my customers says that they added extras to their order but it isn't showing on their account. Why is this?
A: This issue usually occurs when the customer forgets to press the 'Save' button after adding extras to their order on the customer dashboard. Encourage customers to ensure they confirm changes to their orders to prevent this issue.
Distributing Gift Products
Q: In the marketing section of the Admin Dashboard, one of the options is 'Distribute gift product'. What is this?
A: The 'Distribute gift product' feature allows hubs to automatically add a free item (e.g., a product sample or flyer) to all customer orders within a delivery event. To use this feature, add the item as a product with a £0.00 price, mark it as 'crew only', and then use the feature to distribute it to orders. This ensures that every customer receives the gift unless they have already received that item in a previous order.
These FAQs aim to streamline your product management processes in Ooooby, ensuring a smooth operation and enhanced customer satisfaction.