Ooooby's email tool simplifies sending personalised emails to your customers. Whether you're notifying customers about their orders or sending out marketing communications, this tool ensures your message is delivered with a personal touch.
Key Features:
Autocomplete for Customer Names/Emails: Begin typing a customer's name or email to see suggestions.
Automatic Personalisation: Emails start with a greeting using the customer's first name.
Customisable Content: Add your subject and message body.
Add Links to Images: Add images to your email
Preview Email: Preview your email before sending it.
Easy Sending: Press "Send" to dispatch your message instantly.
Marketing Email Option: Use the "marketing email" checkbox to respect customers' communication preferences.
Detailed Guide: Sending Personalised Emails
Start Typing: In the "To" field, type the name or email of your customer. Select the correct recipient from the autocomplete suggestions.
Select the Email Type: To increase the likelihood of your emails being delivered successfully, it is important to make sure that the type of email matches its content. Avoid mixing promotional content with order or account updates.
Craft Your Message: Fill in the "Subject" and "Body" sections with your message.
Review and Send: Preview your email and click "Send" to deliver your email. It will automatically include a personalised greeting and your hub's signature with contact information.
WRITE
PREVIEW
Marketing Communications
Opting In/Out: The "marketing email" checkbox ensures you only send marketing emails to customers who haven't opted out of marketing communications. Note: This does not apply to emails sent as part of a delivery event.
Integrating Email Tools with Other Site Features
Ooooby provides seamless integration with other site tools, allowing you to generate email lists from various sources, such as:
Customer Overview
Advanced Person Search
Future Orders
Active Orders
Each section has a direct link to the email tool, pre-populating customer information for convenience.
Customer Overview:
Advanced Person Search:
Future Orders:
Active Orders:
Expanding Your Reach with Mailchimp
While Ooooby stores only current or past customer information, you can connect a Mailchimp account to engage a broader audience, including potential customers. This requires your Mailchimp API key and Audience ID. Please contact [email protected] if you would like to connect to your Mailchimp account to your platform.
Question & Answer Section:
Can I send newsletters through Ooooby? Yes, but only to past or current customers. For a wider audience, integrate Ooooby with your Mailchimp account.
Is integration with other databases possible? Currently, Ooooby integrates with Mailchimp, but we're exploring options like Clavio. Stay tuned for updates!
Conclusion
Ooooby's email tool is designed to make your customer's communication efficient and personal. By leveraging this tool alongside integrations like Mailchimp, you can ensure your messages reach the right people at the right time. Stay tuned for more updates as we work to expand our integration capabilities!