Customising Automated Emails in Ooooby: A Detailed Guide

Ooooby’s automated email system allows you to personalise messages sent to your customers. This guide will walk you through the steps to customise these emails, including editing the subject line, body content, and adding personalised details like customer names or delivery dates.

Accessing Custom Email Templates

Navigate to Automated Emails
- From the admin homepage, go to Website > Automated Emails.
- This section contains all the automated emails available for customisation.
Select an Email to Edit
- Click on the email template you wish to customise, e.g., Registration Confirmation, to access its editor.

Using the Email Template Editor

The editor includes a toolbar with formatting options:

Bold: Use double asterisks **text** for bold text.
Italics: Use underscores _text_ for italicised text.
Bullet Points: Add unordered lists.
Numbers: Create ordered lists.
Insert Links: Hyperlink text directly.
Insert Images: Add visuals to your emails.
Insert Data Variables: Personalise emails with dynamic data, e.g., {first_name}. Use the </> button to insert variables and wrap them with curly brackets.

Editing an Email Template

Modify the Subject Line
- Update the subject to better reflect your email’s purpose.
Edit the Body Content
- Use the formatting toolbar to style your text, add links or images, and personalise with data variables.
- Advanced users can explore Scriban and Markdown formatting for intricate customisation.
Validate Your Edits
- Preview the email using the Validate button.
- Check how variables will appear when populated with real customer data.
Review Sample Emails
- Review samples to ensure accuracy and visual appeal.
- Make adjustments if needed, then re-validate.
Save and Publish
- Tick the Is Published box to activate your customised email.
- Customers will receive the updated version once it’s published.

Required (Non-Editable) Variables by Template

Some templates include essential variables that cannot be removed:

Template	Required Variables
Registration Confirmation Email	{`{first_delivery_date}`}
Purchase Confirmation Email	{`{delivery_date}`, `{order_items}`}
Cooler Box Reminder	None
Scheduled Billing Notification Email	{`{amount_to_bill}`}, {`{scheduled_date}`}
Payment Reminder Email	{`{amount_to_bill}`}, {`{scheduled_date}`}
Failed Billing Notification Email	{`{amount}`}, {`{failure_reason}`}
Debt Notification Email	None
Pause Confirmation Email	{`{next_scheduled_delivery_date}`}
Cancellation Confirmation Email	{`{cancellation_date}`}
Resume Order Confirmation Email	{`{next_delivery_date}`}
Pause End Notification Email	{`{next_scheduled_delivery_date}`}

See below for an example of an essential variable that cannot be removed:

Advanced Customisation

For more detailed styling, use Markdown formatting. These tools allow you to create emails that are not only functional but also align with your branding. Further information about using Markdown can be found in this article.

Further Information on Sending Emails from Ooooby

Navigate to these articles to learn more about emailing from Ooooby:

Conclusion

Customising automated emails in Ooooby enhances customer engagement and reflects your hub’s unique identity. By following these steps, you’ll ensure that your communications are informative, professional, and personalised.

Need help? Visit the Ooooby Help Centre or contact support for assistance.