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Advice and answers from the Ooooby Team

Search results for:how-do-i-close-an-event-1

Mastering Customer Credits on Ooooby
Q: How do I communicate credits to customers?… After an event has been completed you will have a couple of other ways to credit a customer… How to Apply Different Types of Customer Credits
Guide to Setting Up Preorders
Create and manage preorder events such as Christmas or other seasonal offers… Step 1: Create a Preorder Event This step defines the specific week your preorder products will be… Enter an Event Name (e.g., Christmas 2025 or Easter Hamper)
Minimum Order Value
How minimum order value works: setting a threshold, the difference between Notify and Reject modes, what your customers see, how core product exemptions apply, and how mixed-frequency orders are calculated against the minimum… This guide explains how it works, what your customers will see, and how the two action modes — Notify… How it works
Resolving Lost Sign-ups
How to handle when a customer has paid but no account exists… For instance: “I paid £15 on 20/8, but I don’t seem to have an account… What to do
Replacing Products in a Closed Order
1 Customer gets 1 x 100g pack Communication: Ensure the "Load affected customers into email… How it Works… It allows staff to swap out a specific item for an alternative across all affected orders simultaneously
Updating card details on Ooooby v2
How a customer can update their credit or debit card details on Ooooby when using the new Ooooby customer interface… Important: Do not close the tab with our website… [Inline Video] 1. Log in at your shop's website. 2
Label Printing
Learn how to print PDFs to the correct size on physical labels by addressing common issues with alignment and margins… Margins Margins determine how close the print is to the edge of the paper… Printer capabilities vary, and some printers allow adjustments to how close they can print to the edges
Understanding Greyed-Out Buttons in Active Orders
Scenario: If you add an order to an active order, Google Maps needs to recalculate to incorporate the… 1. Route Calculating… 2. Adding an Order
Curating Weekly Set Boxes for Deliveries in Ooooby
How to use the Ooooby system to manage contents for set food boxes… Selecting Copy Previous Event allows you to choose an event to duplicate its master list… to put EITHER one of kale or leeks in each box, set them as Group 1
Updating card details on Ooooby v1
How a customer can update their credit or debit card details on Ooooby when using the old Ooooby customer interface… Important: Do not close the tab with our website… [Inline Video] 1. Log in at your shop's website. 2