Ooooby will no longer support Windcave from the end of this year. To avoid any disruption to your payments, all businesses currently using Windcave will need to migrate their customers to Stripe and close their Windcave account before then. This article walks you through the closure process.
While the end of the year is the deadline, it's best to start – and finish – this process sooner rather than later, so it's all squared away before the busy festive period.
If you haven't yet moved the majority of your customers over to Stripe, please start there first, as your Windcave account should only be closed once all (or nearly all) your customers have migrated.
Check Which Customers Have Migrated
You can only safely close your Windcave account once the majority of your customers are paying through Stripe. To check who has and hasn't made the switch:
Go to Admin > Customers > Advanced Search
Check the box 'Enable Active Filter'.
Use the dropdown in the Payment Type Filter to select Credit/Debit Card.
Use the dropdown in the Payment Provider Filter to select Windcave.
Press 'Search'.
Any customers still listed under Windcave will need to re-enter their card details. You can send an email to those found in the above search to ask them to update their details.
Here's a suggested email you can send:
Dear [Customer Name],
As part of our ongoing commitment to improving your experience, we're transitioning to a new payment system powered by Stripe, a leading and secure payment processor.
Why the change? This switch will provide you with a smoother, more reliable checkout process and better payment security.
To continue receiving your orders seamlessly, please log in to your dashboard and add your payment card details to your account. It's a quick and easy process:
How to update your payment details:
Log in to your account at [INSERT dashboard login URL].
Head to 'Your account' and 'Billing'.
Click on the 'Update card details' button.
Save your changes, and you're all set!
We appreciate your prompt action in updating your card details. This will ensure that there are no interruptions in receiving your regular deliveries.
If you have any questions or need assistance, please don't hesitate to get in touch.
All the best,
[INSERT name]
Step 1: Delete Windcave in Your Ooooby Account
Once all (or nearly all) your customers have moved to Stripe, contact the Ooooby support team to remove Windcave as a payment provider. You can reach us via the green button on your Ooooby dashboard or by emailing [email protected].
Please note: deleting a payment provider is irreversible. When Windcave is deleted, any remaining customers still using it will be set to an "Unknown" payment type with a debt limit of zero. This triggers a prompt (as below) for them to update their card details the next time they log in.
Step 2: Notify Windcave to Close Your Account
After Windcave has been removed from your Ooooby account, contact Windcave directly to close your account with them:
Windcave – Contact Katie Bouncer at [email protected] to request account closure.
Please also CC [email protected] and [email protected] into any correspondence.
A Note On Billing: You won't pay double fees to Ooooby during this transition. Your Ooooby fees migrate along with your customers; you're charged on sales for customers still on Windcave and on payments for those who've moved to Stripe. In practice, most businesses save a little, as there's a lag between payment and sales that we don't collect a fee on.