Updating your Hub Settings is essential for tailoring your site's functionality and information to match your specific operations and customer preferences. This guide covers the full process, ensuring your shop's contact information, delivery details, customer interaction options, and more are accurately reflected on your site.
Initial Setup
Some fields require 'super admin' access for viewing or changing. As a result, your onboarding lead will have entered these details before your onboarding intro call.
Steps to Update Shop Parameters and Preferences
Accessing Hub Settings
Navigate to the Admin Dashboard: Log in to reach the 'Settings' section.
Select Hub Settings: Found under 'Settings', this section allows you to edit various aspects of your shop's online setup.
Business
Site Email: Your primary communication email with customers.
Accounts Email: Receives copies of billing-related emails.
Phone Number: Listed in the site footer and emails; use a placeholder or specify a preference for email contact if desired.
Company Name: Legally required for HMRC reporting purposes
Tax Number: Legally required for HMRC reporting purposes
Physical Address: Legally required for HMRC reporting purposes
Postal Address: For your place of business
Time Zone: Set to GMT for UK shops.
Note: Site Email and Accounts Email are normally the same
Website
Meta Tag Description: Used to describe the content of the page to search engines and users.
Google Analytics Measurement ID: Links your website to the correct GA4 property so that Google Analytics can track and collect data about user interactions. Here's how to get your GA4 Tag
Homepage Header, Status Message, Homepage Info: Custom text fields for various sections of your site. See example images below:
Core Product Name: Select from Box, Milk, Bag, Bread as the heading for the core products that you will sell on your site
Show Public Box Contents:
Show Public Box Content Images:
The following settings in this section are only relevant if you are using the About Us page on Ooooby. If you are integrating your Ooooby online shop into a standalone website, these settings aren't required:
Facebook ID: Link displayed at the bottom of the 'About Us' page
X ID: Link displayed at the bottom of the 'About Us' page
Instagram ID: Link displayed at the bottom of the 'About Us' page
About Text: Main text on the 'About Us' page, used to tell your story
About Secondary Text: Secondary text on the 'About Us' page, used to tell your story. Smaller font than the 'About' text
Video ID About Page 1: Displays the video on the 'About Us' page. See article
Video ID Apout Page 2: Awaiting space to be added.
Primary Colour: Changes the colour of the buttons on your Ooooby site. Click on the colour itself to change it or type the code.
Secondary Colour: Changes the colour of the headings on your Ooooby site. Click on the colour itself to change it or type the code.
Orders
Orders Have Required Products: Check the box if you require orders to include at least one core product
Allow One-Off Boxes: Check the box if you don't require customers to set up a subscription to make an order
Allow Customer Cancellations: Check the box if you want customers to be able to cancel their subscription themselves, as opposed to having to email you to request cancellation
Available Subscription Periods: Check for any subscription frequency options you want to offer to your customers
Customer Pause Options: Various settings for order pauses and donations. Further information on pause settings available here
Communication
Credit Card Reminders: Enables automated reminders for expiring cards
Pause End Reminders: Notifies customers when a pause period ends
Cooler Box Reminders: Reminds customers to leave out a cool box for chilled items by sending out an automated email the day before delivery.
Fees
Delivery Fee: Set for urban deliveries below the free delivery threshold
Rural Delivery Fee: Additional fee for deliveries in the rural delivery radius
Collection Point Delivery Fee: Fee for picking up from a collection point, with free shop collection for customers selected by crew members
Free Delivery Minimum Order: Order value threshold for free delivery, generally set slightly above your largest box price.
Note: the free delivery minimum order only applies to the "urban" delivery fee
Packing
Box Label Order and Page Breaks: Customises how and in what order box labels are printed. Further information available here
Paper Size: Set to GMT and A4 for UK shops.
Box Label Format: Specifies label format preferences.
Deliveries
Delivery Type: Choose from Home Delivery, Drop Sites, or Both
Delivery Routing Algorithm: Start with Google Maps Shortest Route, with options to switch based on preference. More details on routing can be found here
Print Delivery QR Codes: Enable QR codes on delivery sheets. This means the delivery driver can use the QR code to generate a text notification to send to the customer notifying them that their order has been delivered.
Financial
Customer Billing is Debt-Based: Toggle for billing customers in arrears or advance. Further information on billing is available here
Default Debt Limit: Configures how much debt a customer can accrue before delivery stops. A default debt limit set to zero will halt orders.
Default Tax Rate, Fresh Produce Tax Rate, Freight Tax Rate, Financial Year Start Month: Tax-related settings for your operations.
Saving Your Changes
After updating the fields as needed, click 'Save' to apply the changes to your hub's site.
Integrations
Set up your Stripe account by clicking on the 'Setup Stripe Account' button in order to take payments from customers.
Disabling Weekly / Fortnightly Sign-ups
Although not part of the Hub Settings page, it is also possible to disable the weekly/fortnightly sign-up option if you prefer to focus on weekly customers only or fortnightly customers only.
To enable this setting for your account, please get in touch with our support team: [email protected]
Final Thoughts
Regularly updating your Hub Settings ensures your site remains accurate, functional, and aligned with your operational practices and customer needs. This comprehensive approach to site management will enhance the user experience and streamline your internal processes.
By maintaining up-to-date information and settings, you effectively communicate with your customers, optimise your delivery operations, and manage your online presence effectively.