In the digital marketplace, transparency and anticipation can significantly enhance customer satisfaction. Our platform offers you the flexibility to manage how and when the contents of your boxes are revealed to customers, ensuring a balance between surprise and informed purchasing. This guide walks you through the default settings and how to customise the visibility of box contents according to your business needs.
Default Settings: Public Visibility
By default, the 'Hub Settings' section of your platform is configured to 'Show Public Box Contents'. This setting is designed to foster transparency, allowing customers to preview box contents before orders are closed. Such previews can be published through the 'Create a Box Produce Preview' feature. Once 'Publish Preview' is activated:
The upcoming box contents become visible on the home page.
Customers can view these details on their dashboard under their subscribed order.
Previews are accessible via links at the bottom of the home page.
This level of openness enables customers to adjust their orders based on the anticipated box contents, enhancing their shopping experience and satisfaction.
When Contents Remain Hidden
If the 'Publish Preview' option is not selected, box contents will not be visible until the orders are closed. At this point, the contents automatically become public, maintaining a level of surprise for your customers.
Customising Content Visibility
For various reasons, you may decide to keep the contents of your boxes private until a certain stage. This can be easily managed by adjusting the 'Show Public Box Contents' option within 'Hub Settings'.
Turning Off Public Visibility
To hide box contents from the public view, simply untick the 'Show Public Box Contents'. To do this go to Admin Dashboard > Hub Settings > untick 'Show Public Box Contents' (bottom righthand corner of the screen. This will mean that the box contents will not be displayed when the orders are closed.
Even when public visibility is off, the content details are not lost. They are:
Retained in the event for record-keeping.
Included in the 'Print Box Packing Manifests' for internal packing processes.
Utilised to generate 'Product Manifests' and 'Delivery Manifests' for logistical purposes.
This feature provides flexibility, allowing you to control the narrative around your box contents. Whether you aim to surprise your customers, maintain privacy for exclusive items, or manage inventory more effectively, toggling the visibility of box contents is a simple yet powerful tool at your disposal.
Embrace the power of anticipation and informed purchasing by managing the visibility of your box contents. This not only enhances the customer experience but also gives you greater control over your product presentation and inventory management.