Pausing your hub operations temporarily, whether for a holiday, seasonal break, or any other reason, is a straightforward process in Ooooby. This guide covers how to implement hub pauses and manage the impact on regular and fortnightly subscriptions.
Implementing Hub Pauses
Setting a Pause:
Access Hub Pauses: From the Admin Dashboard, navigate to
Settings > Pause Hub Orders.Add a New Pause: Click on
Add Pauseand specify the start and end dates of your pause period.Confirmation: After entering the dates, click
Add Pauseto confirm the pause period.
Multiple Pauses:
You can schedule multiple pause periods in advance, accommodating for any planned breaks throughout the year.
This feature can also facilitate a fortnightly delivery schedule. E.g. if you want to only deliver on a fortnightly basis you can set regular pause weeks accordingly, so that all your customers only receive an order every other week (Note that it is also possible to turn off the 'weekly' delivery option in settings so that new customers can only subscribe to a fortnightly box).
Impact on Fortnightly Subscriptions
During a Hub Pause:
No Immediate Impact: A hub pause does not directly alter the schedule of fortnightly subscriptions.
Automatic Adjustment: Customers with deliveries scheduled during a pause week will automatically receive their next box two weeks later, maintaining the fortnightly rhythm.
After a Hub Pause:
Unchanged Schedules: For customers scheduled to receive a delivery in the week following a pause, their delivery date remains unaffected.
Continuous Service: The system ensures a seamless continuation of service for fortnightly customers, regardless of hub pause periods.
Switching Fortnightly Schedules
If you need to adjust a customer's fortnightly delivery schedule (e.g. moving them from an "A" week to a "B" week), you can do so by following specific steps outlined in Ooooby's specific support article or directly within the customer's subscription settings.
Key Points to Remember
Advance Planning: Utilise the hub pause feature to manage your operational breaks without impacting customer service negatively.
Customer Communication: Inform your customers in advance about any planned hub pauses to manage expectations and maintain a positive relationship.
Subscription Management: Be mindful of the automatic adjustments to fortnightly subscriptions and communicate any significant changes to affected customers.
By effectively using the hub pause feature and understanding its implications on subscription schedules, you can ensure that your operations run smoothly while accommodating necessary breaks or adjustments in your delivery service.