This article walks you through the process of adjusting the offset for fortnightly deliveries. This feature is particularly useful when a customer wishes to pause their subscription—for instance, due to a holiday—and then resume it in a way that alters their regular delivery schedule.

Note: This task requires intervention from crew members as customers currently cannot make these adjustments on their own.

Why Adjust the Delivery Offset?

Adjusting the delivery offset allows for the customization of a customer's delivery schedule, ensuring that their subscription service remains flexible and accommodates their needs.

Who Can Make This Adjustment?

Only crew members have the capability to adjust the offset of a fortnightly delivery on behalf of a customer.

When to Adjust the Delivery Offset?

If a customer pauses their fortnightly delivery and wishes for the subsequent delivery to occur a week after the pause, an offset adjustment is necessary.

Determining the New Delivery Date

The adjustment to the delivery schedule can result in the next delivery being either a week earlier or a week later, depending on the timing of the pause relative to the delivery schedule.

Steps to Change the Offset for Fortnightly Deliveries

Access the Crew Dashboard: Begin by searching for the customer who requests the change in their fortnightly delivery offset.
Navigate to Subscription Details:
- Under the customer's subscriptions, click on Details then Edit. This action will open the subscription management window.
Adjust Subscription Settings:
- In the section labeled This subscription will be fulfilled every:, ensure it’s set to 2 weeks for fortnightly deliveries. This option will not appear for weekly deliveries.
- Find the Next Delivery Offset option, which initially displays “No Change”. To change the delivery schedule post-pause, select either: 1 week later or 1 week earlier.
Finalize the Adjustment:
- Click Update Subscription to apply the changes. The delivery schedule will remain adjusted until the Next Delivery Offset is set back to "No Change".

Important Considerations

The option to adjust the delivery offset depends on whether there are any upcoming deliveries scheduled between the present and the pause date. The direction of the offset (earlier or later) hinges on this timing.
Manual intervention is necessary if the pause and the desired new delivery date straddle an existing delivery event. Crew members might need to manually add the order to the event.

This feature is designed to enhance the flexibility of the subscription service, ensuring that it can adapt to the changing needs of customers. By following these steps, crew members can efficiently manage delivery schedules and maintain high levels of customer satisfaction.