Automated emails are a key part of your journey with us, designed to keep you informed and engaged from the moment you sign up. This guide outlines the types of automated emails you'll receive, what triggers them, and how you can customise these communications for a more personalised experience.
Customising Your Emails
For details on customising these emails, refer to our detailed guide in this article. Customisation allows you to ensure that communications from us align with your preferences and needs.
1. Registration Confirmation
Trigger: When a new customer signs up.
Content: Customised based on delivery preferences and the contents of the upcoming box.
Actions: Confirm address details, set delivery frequency, and more.
Screenshot needed: Sample registration confirmation email.
2. Password Reset
Trigger: Initiated by a customer or crew member.
Content: Includes temporary password and login link.
3. Purchase Confirmation
Trigger: Manual action post-delivery event creation.
Content: Order details, including delivery date and order summary.
Note: This email is sent upon clicking "Send Confirmation Emails".
4. Scheduled Billing Notification
Trigger: Credit card payment processing.
Content: Billing details, including amount and billing cycle. Customize based on billing model (forecast vs. debt-based).
5. Payment Reminder
Trigger: For customers without a credit card on file during billing.
Content: Reminder to make a payment to cover upcoming deliveries.
6. Billing Failed Alert
Trigger: Unsuccessful credit card charge attempt.
Content: Notification of payment failure and next steps.
7. Account in Debt
Trigger: Account charge causing debt limit exceedance.
Content: Notification of overdrawn account and suspension of subscription.
8. Payment Method Expiry Reminder
Trigger: Credit card expiring soon.
Content: Reminder to update payment card details.
9. Cancellation Confirmation
Trigger: Account cancellation.
Content: Confirmation of cancellation and information on pending payments and balances.
10. Tax Invoice
Trigger: Post-payment.
Content: Link to download the tax invoice.
11. Cooler Box Reminder
Trigger: A day before home delivery with chilled items.
Content: Reminder to prepare a cooler box for delivery.
12. Customer Promo Code
Trigger: Distribution of unique promo codes.
Content: Personal promo code for sharing with friends or family.
Screenshots or visual guides should be inserted where indicated to help users better understand the email contents and actions required.
For any further questions or customization needs, simply reply to any of our emails or visit our How It Works page. Your feedback is invaluable in helping us serve you better.
Add to Contacts: To ensure our emails reach your inbox, add our email address to your contacts.
Need More Help?
Our team is always here to support you. For more detailed instructions or assistance, feel free to contact us directly.