When your shop is taking a seasonal break, there are a few important steps to make sure orders are paused, accounts are tidy, and customers know what’s happening.
1. Add a Hub Pause
Pausing your hub prevents customers from placing new orders while you’re closed.
2. Update Your Shop Status Message
Let customers know you’re closed for the season and when you’ll be back.
To update your shop status message:
Go to Settings → Hub Settings.
Find the Status Message field.
Enter a short message, for example:
“We’re closed for the season – see you again in spring!”
Click Save Changes
Shops Settings page showing where to edit the Status Message.
Example of how the message appears on your shop’s homepage.
3. Check and Settle Customer Balances
Make sure all customer balances are up to date.
Go to Reports → Weekly Finance Summary.
Click on the latest balance (bottom right of the sheet).
Review the list of customers:
Those in credit (positive balance)
Those who owe (negative balance)
Settle these accounts before you finish for the season.
💡 It's best to do this now; settling balances after a long break can be tricky.
4. Let Customers Know You’re Closed
Send an email to your customers to:
Thank them for their support
Let them know you’ve closed for the season
Give an idea of when you’ll reopen
Example message:
“Thanks for a great season! We’re now closed and will be back in early spring. Keep an eye out for updates when we reopen.”
5. Hide or Restrict Products
Make sure nothing can be ordered while your hub is paused.
Set any available products to Crew Only visibility.
This ensures they’re hidden from customers until you’re ready to open pre-launch next season (usually 2–3 weeks before your first delivery).