Available Delivery Options for Add-On Products:
When adding an add-on product to a subscription, you can choose from the following delivery options:
Once-off
Every Delivery
Every Second Delivery (Even)
Every Second Delivery (Odd)
Understanding Even and Odd Deliveries
Deliveries are marked as 'even' or 'odd' based on each customer's delivery history:
The first delivery is considered odd.
The second delivery is considered even, and so on.
Note: This pattern is unique to each customer. For example, one customer’s upcoming delivery might be odd, while another’s could be even, depending on their order history.
How to Determine if the Upcoming Delivery is Odd or Even
Once a customer has had many deliveries, it may not be immediately obvious whether their next delivery is odd or even. Here’s how you can figure it out:
Check the number of previous purchases:
Go to the customer’s Overview page.
The number of purchases gives you a hint. For example, if a customer has had 14 purchases, their next one (15) will likely be odd.
Consider potential complications:
If the customer has or had a second subscription, the delivery numbers may not follow the typical odd/even pattern, making this method less reliable.
Adding the Add-On Product in the Correct Week
To make sure the add-on product is added in the correct week follow these steps:
Navigate to the customer's subscription details
From the Customer Overview, click Subscriptions > Details
Select 'Edit' to make changes
Choose the item the customer wants to add
Choose either 'Every Second Delivery (Even)' or 'Every Second Delivery (Odd)' based on your estimation
Click 'Update Subscription' to save your changes
Go to the Admin Dashboard
On the homepage, look for the first upcoming order that is still in planning mode
Temporarily close the orders by clicking on Close Orders.
Select Edit Orders
Scroll through the order list and find the customer
If the product you added appears in the customer’s order list, you’ve selected the right option
If the product is not showing on the customer's order list go back to the subscription and select the other delivery option (Even or Odd), then Update Subscription
Go back to the event overview page
Click Delete at the bottom of the page. This will reopen the orders, allowing customers to make changes to their upcoming deliveries.
Summary
By following these steps, you can successfully add an add-on product to a customer's subscription and ensure it aligns with their preferred delivery schedule. Always double-check the delivery timing to avoid any issues.
If you have further questions or need assistance, feel free to reach out to support!