What the Order Confirmation Email includes:
1. Order Summary
At the top of the email, you will see the following details:
Total value of orders: The combined monetary value of all orders for that week.
Total number of orders: The total count of individual orders placed by customers.
Example:
2. Excluded Orders
Customers may be excluded from receiving their orders if they exceed their debt limit. This section of the email will list the following:
Customer name: The name of the customer who has been excluded.
Balance: How much the customer currently owes.
Order value: The value of the customer's order that was excluded.
Debt limit: The customer's current debt limit.
Example of an excluded customer:
Name | Balance | Order Value | Debt Limit |
Ruth White | £14.41 | £19.91 | £0.00 |
Dion Dawson | £1.20 | £16.00 | -£0.01 |
Customers who have exceeded their debt limit will not receive their order for the week. You can follow up with these customers to settle outstanding balances or update expired cards.
What to Do Next
After reviewing the Order Confirmation Email:
Handle excluded orders: Contact any customers whose orders were excluded due to outstanding balances to resolve the issue and reinstate their future orders.
Tip: Make sure to check the "Excluded Orders" section each week to avoid any confusion with customers who did not receive their orders.
N.B. The Order Summary will not show customers excluded from the current delivery event due to not being assigned a delivery group.
By keeping track of the order summary and handling excluded customers promptly, your hub can ensure smooth operations and timely delivery for all.
For more information on other emails sent to hubs, visit Overview of Automated Emails Received by Hubs in Ooooby