Creating a diverse and appealing selection of produce for your weekly deliveries is essential for maintaining customer satisfaction and ensuring the smooth operation of your delivery events. Ooooby's system offers a structured approach to managing produce selections for your delivery events and previews. Here's a step-by-step guide to curating weekly produce, managing exclusions, and effectively communicating these details to your customers.
Steps to Curate Weekly Produce
1. Accessing Produce Details
Navigate: Start by going to
Subscription Fulfilment->View Preview->Produce Details.
2. Creating the Event Produce Master List
Master List: This list includes all produce available for the week, serving as a foundation for box contents and top-ups.
Copying Previous Events: To streamline the process, you can copy produce lists from previous events. Selecting
Copy Previous Eventallows you to choose an event to duplicate its master list. KeepingAlso Copy Product Producechecked will also copy that week’s specific box contents.
A note about 'Top Ups'
When adding a product to your Master List you will see a tick box called 'Is available for top ups/custom'.
By ticking this box that item will automatically be added as an add on product until the orders close for that week, meaning that customers can choose to add it as an extra item to their order. This is useful if you know you'll have surplus of that item and would like to easily make it available on a temporary basis.
Once you close the orders the item will no longer be available as an add on.
As shown in the image below, if you tick the box to make it available as a top up, the label name and display name will automatically populate. You will need to add the unit amount and the cost price, at which point the system will automatically assume a 100% mark up and add the Price (the retail price). You can override the retail price if you would like.
You do not have to add an image as the system will pull a suitable image from it's database.
3. Curating Product Produce
Box Customization: Further down the page, under the
Product Producesection, you can tailor individual box contents. Here, you specify the exact amount of each produce type for each box, which will be visible to customers upon preview publication.Grouping Produce: Assigning the same ‘group’ to different produce types allows them to be presented as “either/or” options, facilitating the management of low-volume produce lines.
Curating Steps:
Start with the Largest Box: Input produce and amounts for your largest box and save.
Copy to Smaller Boxes: Select the next box size, use the dropdown to choose the previously completed box, and press
Copy. Adjust the produce and amounts as needed for each box size.Publishing: To make this information available to customers, navigate back and press
Publish Preview.
Understanding Group and Sub Boxes
Group Box: Use this to manage potential produce shortfalls by grouping alternatives (e.g., potatoes OR carrots). Input the same group number for items that could be substituted for each other.
Sub Box: Known substitutes for the week can be added here. Marking an item as a
Subensures it doesn't appear as a main box ingredient but is considered for exclusions, helping to avoid including any items a customer has excluded.
Managing Exclusions and Replacements
The system supports advanced management of exclusions and replacements, ensuring no excluded items are added to orders. This feature is particularly useful for hubs planning exclusions and replacements ahead of packing, allowing for more accurate and customer-friendly packing lists.
Conclusion
Effectively managing the selection and presentation of weekly produce is crucial for delivering a satisfactory customer experience. Ooooby's system provides a comprehensive and flexible platform for curating produce, managing exclusions, and ensuring customers are well-informed about their upcoming deliveries. By following these steps, you can streamline your preparation process, reduce waste, and cater to customer preferences more accurately.
A video guide (parts 1 and 2):