Ooooby's platform provides a flexible system for managing produce exclusions, allowing both customers and hubs to specify preferences to ensure every delivery meets individual needs. Understanding how exclusions are applied at both the parent and child produce levels can significantly enhance the personalisation of each order. This guide explains the process and best practices for managing exclusions effectively.
Understanding Parent and Child Produce Levels
Produce within the Ooooby system is categorised into two levels:
Parent Produce: Represents a general category of produce (e.g. Onion).
Child Produce: Represents specific varieties within a parent category (e.g. Onion / Red).
These levels allow for detailed customisation of box contents and exclusions.
How Exclusions Are Applied
Adding Produce to Boxes:
When a parent product is added to a box, it automatically accounts for exclusions of both the parent and any of its child produce for customers who have specified exclusions.
Adding a child produce to a box will only exclude that specific child produce for customers with matching exclusions.
Customer Exclusions:
Excluding a parent produce means all varieties of that produce (parent and child) will be excluded from the customer's box.
Excluding a child produce specifically targets that variety, offering precise control over box contents.
Best Practices for Hubs
Specify Box Contents Using Child Produce: To maximise the effectiveness of exclusions and cater to customer preferences accurately, it's advisable for hubs to specify box contents using child produce types whenever possible. This approach ensures that exclusions are applied precisely, avoiding unnecessary exclusion of related produce varieties that the customer might not want to exclude.
Example Illustration
Imagine you're preparing a box that includes onions. If you select 'Onion' (parent produce), the box will exclude all types of onions for customers who have excluded onions in general. However, if you choose 'Onion / Red' (child produce), only customers who have specifically excluded red onions will not receive them in their box. This allows for a greater degree of personalisation and customer satisfaction.
The table below shows how customer exclusions are matched to the product that's been added to the box:
Conclusion
Effectively managing produce exclusions is key to providing a personalised service that meets customer preferences. By understanding the distinction between parent and child produce levels and applying exclusions accordingly, hubs can ensure that every box delivered matches the customer's dietary preferences and needs. For further information about managing exclusions, including how to record replacements for a customer with excluded items, visit this article.