Introduction
Ooooby makes it easy and convenient for you to add a second subscription to a customer's account, whether it's for a different delivery period or to send regular goodies to a friend or relative. This flexibility allows your customers to enjoy more of what they love or extend their favourite selections to others. Here's how to set up an additional subscription, step by step.
Adding a Second Subscription for a Different Address - Perfect for Gifting or Supporting Loved Ones
How to set up a second subscription:
Navigate to Customer's Overview > Addresses > Add to input the recipient's address.
After adding the new address, go to Subscriptions > Details and click on Add Subscription.
Select the new address under Existing Address, choose the delivery group or drop site, and click Next.
Select the desired delivery frequency, core product, and any add-ons, then proceed to the confirmation page.
On the Confirm Subscription page, ensure settings are as follows: Bill customer weekly, Pay via None, Untick Charge customer now, then click Next.
You'll now have two subscriptions under the account, each with its own address and delivery details.
Setting Up a Subscription for a Different Delivery Period - Ideal for Varied Delivery Needs
Setting up a subscription for a different delivery period can enhance a customer's subscription flexibility with additional orders, like a fortnightly fruit box alongside their regular deliveries, for example.
Setup Process:
Follow the same steps as for adding a second subscription for a different address, but focus on selecting a different delivery period instead of changing the address. Two subscriptions will be displayed for different delivery periods
Adjusting Delivery Dates:
If the set delivery date for the four-weekly subscription doesn't align with your expectations, you can easily adjust it by clicking Edit on the subscription detail page, then selecting the correct option from the Next Delivery Offset dropdown.
Key Points to Remember
The account holder's payment details and email address will be linked to both subscriptions. It's currently not possible to associate a second subscription with a different email address.
This flexibility allows you to manage multiple delivery schedules or send gifts directly through your account with ease.
Conclusion
Adding a second subscription on Ooooby is a straightforward process that opens up a world of possibilities, from gifting to customising a customer's delivery schedule. Whether a customer is spreading joy or tailoring their orders to fit their lifestyle, Ooooby has you covered. Follow the steps outlined above to enhance a customer's subscription experience today.