Introduction
Ooooby supports customers of shops who find themselves within the delivery areas of more than one shop, meaning they can enjoy the offerings from multiple shops by creating separate accounts for each one. This article will guide you through the process of how your customers can manage multiple shop accounts, aiming to make their experience seamless and enjoyable.
Dual Account Setup: A Step-by-Step Guide
1. Signing Up for Multiple Shops
Eligibility: First, the customer needs to ensure that they reside within the delivery areas of the shops they're interested in. They can check this on the Ooooby website or by contacting customer support.
Creating Accounts: Customers can sign up and order from each shop independently. Use the same email address for both accounts to keep things simple.
2. Understanding Login Details
Separate Logins Required: Each shop account requires a separate login. This means the customer will have a unique username and password combination for each shop.
Note: While a customer can manually set the same password for both accounts for convenience, remember that these passwords are not synchronised.
3. Navigating Login Confusion
Common Issue: Some customers experience difficulty logging in, especially when switching between shop accounts. This is often due to mixing up login credentials.
Solution: Customers should always double-check which shop account they're attempting to access.
FAQs
Q: Can a customer link their accounts to make management easier?
A: Currently, Ooooby accounts for different shops are kept entirely separate, and there is no feature to link them. This ensures the independence and specific management of orders from each shop.
Q: What if a customer forgets which login details belong to which shop?
A: If a customer has kept the same email for both accounts, they can use the password reset feature on the login page of each shop. They must reset and note down their passwords separately for each account.
Q: Can a customer use the same payment method for both accounts?
A: Yes, a customer can use the same payment method across different shop accounts. However, payment details need to be entered separately for each account during the setup.
Conclusion
While managing multiple shop accounts on Ooooby might require a bit of organisation, it's certainly feasible and allows customers to enjoy a wider range of local products. By following the tips and steps outlined above, customers can streamline their experience and avoid common pitfalls associated with multiple account management.