Introduction
Gathering feedback from your customers is crucial for understanding their needs and improving your service. In Ooooby, you can create surveys like "How did you hear about us?" or "We are sorry to see you go" to collect this valuable information. This article guides you through creating these surveys step by step.
Creating a New Survey
Navigate to the Survey Section: In the crew dashboard, go to Marketing -> Survey Overview -> Add survey.
Fill Out Survey Details:
Name: Enter the name of your survey (e.g., "How did you hear about us?").
Description: Provide a brief description of the survey.
Display Area: Choose where the survey should be displayed. Options include:
None: Default setting.
Sign Up: For new customers signing up.
Deactivation: For customers who are leaving.
Survey Type: Decide if you want multiple choice or one choice answers.
Once per person?: Check this if the survey should be limited to one completion per person.
Allow additional comments?: Tick to include an extra comments box.
Is Active?: Ensure this is ticked to activate the survey.
Save the survey: Click Save to store your survey settings.
Add Survey Options: Click the Add Survey Option button to add choices for your survey respondents.
Description: Enter the option name (e.g., "Event").
Info to show if selected: Typically left blank unless additional information is needed.
Allow extra detail?: Check this to add an extra detail box for specific options.
Display Order: Set the order of the options.
Is Active: Make sure this is checked to enable the option.
Repeat this step for each survey option you want to add.
Example Surveys
How did you hear about us?: This survey helps you understand where your new customers found out about your service.
We're sorry to see you go: Use this survey to gather feedback from departing customers to learn and improve.
Editing Survey Options
To edit or update your survey options at any time, navigate to the survey you wish to edit, and follow the steps to modify as needed.
Conclusion
Surveys are a powerful tool for engaging with your customers and gathering insightful feedback. By following the steps outlined above, you can create effective surveys in Ooooby to help improve your service based on real customer input.