Ooooby invites all shops on its platform to join our WhatsApp group to share knowledge, challenges, and create a network of local food. To make the group useful for everyone, we have a few expectations for participants.
General Expectations
The same as any online community:
Be kind.
Be respectful.
You're good people; we don’t think we need to spell these out explicitly.
Support Expectations
WhatsApp is not our support channel.
Most support questions are only relevant to a small subset of users.
They usually require back-and-forth or details that aren’t suitable to share publicly.
This creates noise and makes the channel less useful for most users.
Further, asking support questions in WhatsApp encourages more people to do the same, which is difficult and time-consuming for us to manage.
While we love the idea of shared knowledge, we discourage asking support questions on WhatsApp. We will redirect any such questions to our support chat or [email protected].
Frustration Expectations
Putting all of our customers in one group is a poor business decision. Sometimes Ooooby doesn’t work the way you want it to, and we’ve given you a direct platform to vent to our entire customer base.
If things don’t go the way you were hoping, we ask that you respect the risk we take by putting everyone in one group and direct your complaints to our support channel. Many complaints turn out to be a situation of someone not reading the instructions, and resolving this directly also avoids the situation of us pointing that out in a group chat.
Summary
Be kind and respectful.
WhatsApp is for sharing knowledge, not support.
Direct complaints and frustrations to our support channels.
Following these expectations keeps the group useful and positive for everyone.