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Mastering the Customer Audit Log.

Accuracy is the key to customer happiness. But when questions arise, like why a customer has three boxes of eggs instead of one, you need a clear "paper trail".

Louise Dollimore avatar
Written by Louise Dollimore
Updated over a week ago

✴️ Only for shops on UIv2 ✴️

The Account Changes table in the Customer Overview is your primary tool for troubleshooting. It provides a timestamped history of every modification made to a customer’s order. Here is how to read and use each column..

📸 Screenshot showing account changes in the customer overview page

Audit Log vs Activity Notes

How Audit Log (Account Changes) differs from Activity Notes:

🗓️ The Account Changes table displays the last two weeks of activity.

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