The GDPR Delete button allows you to permanently remove a customer's personal data from your system, in accordance with General Data Protection Regulation (GDPR) rules. This option is only available when specific conditions are met.
When Can You Delete a Customer?
Before you can use the GDPR Delete option, ensure the following:
1. The customer must not have any current or ongoing subscriptions.
2. The customer's cash balance (including Rooby credits) must be zero.
3. There must be no future payments scheduled for the customer.
If any of these conditions are not met, the GDPR Delete button will not proceed with the deletion.
Screenshot of example error message
How to Delete a Customer
Navigate to the Customer Details page.
Click the More Options button in the top right corner.
Select GDPR Delete from the dropdown menu.
Screenshot showing the GDPR Delete Button
Confirm the deletion when prompted. This action is permanent and cannot be undone
Screenshot showing the GDPR Delete Customer confirmation screen
Important Notes
Once deleted, all personal data associated with the customer will be erased.
This action is compliant with GDPR standards for data minimisation and the right to be forgotten.
Use this function only when you are certain that all requirements are met and the data is no longer needed for business or legal reasons.